Canon ‘All-in-One’ Printers Don’t Scan or Fax Without Unnecessary Ink, Class Action Alleges

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Canon All-in-One Printers Class Action Lawsuit Overview:

• Who: Canon USA is being sued by a printer customer.
• Why: The customer claims Canon All-in-One printers require needless ink in it in order to scan or fax documents, forcing consumers to buy unnecessary expensive printer cartridges. 
• Where: The class action lawsuit seeks to represent a nationwide Class. 

Canon sells an “all-in-one” printer, fax machine and scanner that won’t let users scan or fax unless they’ve loaded the machine with expensive ink cartridges, a new class action lawsuit alleges.

Lead plaintiff David Leacraft filed the class action complaint against Canon USA, Inc on Oct. 12 in a New York federal court, alleging false advertising and breach of warranty.

Leacraft is bringing the action on behalf of all United States customers who bought a Canon “All- in-One” printer.

Low-Ink Disables Scan, Fax Features of Canon All-in-One Printers

He says, throughout its marketing and advertising, including on the product packaging, Canon claims the All-in-One Printers are multifunction devices that can print, copy, scan, and in some cases, fax documents. 

“In truth, the All-in-One Printers do not scan or fax documents when the devices have low or empty ink cartridges, and Canon’s advertising claims are false, misleading, and reasonably likely to deceive the public,” the class action complaint reads.

The lawsuit alleges that Canon does not tell consumers that ink is a necessary component in order to scan or fax documents when they purchase the product. 

“As a result, consumers are forced to incur unexpected and unnecessary burden and expense in the form of ink purchases or in the alternative be unable to scan or fax documents using the so-called all-in-one device.” 

Leacraft, a New York resident, said he bought one of the all-in-one printers in March 2021, for its scanning purposes. However he was unable to scan without loading the machine with ink.

He’s suing under New York General Business Law and for breach of express warranty and unjust enrichment. 

The plaintiff is looking to represent anyone who bought a Canon All-in-One Printer in the United States, plus a New York subclass.

Leacraft is seeking certification of the class action, damages, restitution, fees, costs and a jury trial.

In 2015, the company agreed to pay $930,000 in order to settle a class action lawsuit over allegations that Canon inkjet printers contain a print head defect which makes them inoperable. 

Printer problems abound, with consumers lodging a class action lawsuit against Canon’s competitor this summer alleging that the HP “Instant Ink” subscription delivers faulty, error-prone cartridges. 

Do you own a Canon All-in-One printer? Tell us about your experience in the comments! 

The plaintiff is represented by Mark S. Reich and Courtney E. Maccarone of Levi & Korsinksky, LLP.

The Canon All-in-One Printers Class Action Lawsuit is Leacraft et al. v. Canon USA, Inc., Case No. 2:21-cv-05688, in the U.S. District Court for the Eastern District of New York.

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